We all find ourselves in conflict – from that driver who cut you off this morning to that difficult-to-handle colleague. As today’s guest, Karen Feste, says, “any 4-year-old can escalate conflict;” it’s deescalating and finding creative solutions that’s hard. So listen in for Karen’s tips to help you deescalate your next disagreement and find a creative (and satisfying) solution.
Listen to the Episode Here!
Resolving Conflict by Negotiation
Power Point Download
Website: Beyond Intractability
Website: Program on Negotiation at Harvard
The Book: Getting More by Stuart Diamond
(03:08) Karen’s Conflict Resolution Mantra
(06:15) Working collaboratively (and why it’s so hard)
(07:37) Tips to prepare yourself prior to a difficult situation
(19:13) Tips for navigating and deescalating conflict
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